STORE POLICY

Customer Care

​

At Allure, we are committed to providing a seamless and satisfying experience from the moment you browse our collection to the moment your abaya arrives.

​

Our team is always here to assist with sizing, fabric inquiries, care instructions, and order support. If you need help choosing the right fit, our personalized fitting guide and customer service team ensure you get the exact support you need.

 

For any questions regarding your order, delivery, or custom requests, you can reach us through:

 

• WhatsApp:  +974 6602 0269

• Email: info@allureqa.com

• Instagram DM: @allure_q

 

 

We aim to respond within 24 hours, and we genuinely value every customer who chooses Allure.

​

Privacy & Safety

​

Your privacy and security are extremely important to us. At Allure, we collect only the information necessary to process your order, provide customer support, and improve your shopping experience. This may include your name, contact details, address, and order history.

 

Your personal information is never shared, sold, or disclosed to third parties except when required to complete your order (such as payment processing or delivery services).

​

All transactions on our website are processed through secure, encrypted payment gateways to ensure your financial information remains protected.

 

By using our website, you agree to our collection and use of information as outlined in this policy. If you have any questions, you may contact us directly at any time.

​​

​

 Shipping Policy

​

We offer shipping across Qatar and selected countries.

Orders are processed within 1 to 2 weeks ( business days only ), and delivery times vary based on your location and shipping method.

 

Once your order is dispatched, you will receive a confirmation message with tracking details (if applicable). Please ensure all address information is accurate to avoid delays or returned packages.

 

For urgent orders or special delivery requests, contact us directly through WhatsApp.

 

 

Return & Exchange Policy

​

Due to the custom and delicate nature of abayas, we do not accept returns once an order has been completed and delivered. However, we offer exchanges only if:

 

• The item arrived damaged

• The wrong item was received

• There is a manufacturing defect

 

 

Alterations must be requested within 3 days of receiving your order, and the item must be unwashed and in its original condition.

 

Altered abayas are not eligible for exchange.

 

To request an exchange, please contact us through WhatsApp with your order number and photos of the issue.

 

​

Terms & Conditions

​

By purchasing from Allure, you agree to our policies and guidelines.

All product images, designs, and content on this website are property of Allure and may not be copied, reproduced, or used without permission.

 

Prices, policies, and collection availability may change without prior notice.

Color tones may vary slightly due to lighting, screen settings, and fabric differences.

 

All orders must be paid before processing.

Failure to complete payment may result in delayed or cancelled orders.

 

 

 Abaya Care Instructions

​

To preserve the quality and longevity of your abaya:

 

• Dry clean recommended

• Avoid machine washing

• Steam gently instead of ironing directly

• Keep away from strong chemicals to prevent discoloration

​

Proper care ensures your abaya maintains its elegance and structure for years.

 

 

Size Guide

​

Finding your perfect fit is important to us.. 

Please refer to our size guide to help you find the right length and sleeve measurement.

For additional support, feel free to contact us for personalized sizing assistance.